Privacy policy.

Last Updated: November 24, 2025

Defy Limits Counseling/defylimitcounseling.com (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit information through online forms, communicate with us electronically, or engage in mental health services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Message content submitted through contact forms

  • Appointment requests or scheduling details

  • Any information you voluntarily share in electronic communication

B. Automatically Collected Information

When you visit our website, we may automatically gather:

  • IP address

  • Browser type and device information

  • Pages viewed and date/time of visit

  • Cookies or similar tracking technologies (if applicable)

This information is used for website functionality, security, and analytics.

C. Protected Health Information (PHI)

If you become a client, any health information collected during services is protected under HIPAA.

This includes:

  • Health history

  • Symptoms or concerns

  • Clinical notes

  • Treatment plans

  • Billing information

PHI is handled separately and protected according to HIPAA and state laws.

2. How We Use Your Information

We use information for purposes including:

  • Responding to inquiries or scheduling requests

  • Providing mental health services

  • Sending appointment confirmations or administrative messages

  • Improving website functionality and user experience

  • Maintaining security and preventing misuse of the site

We do not sell, rent, or share personal information for marketing purposes.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your information, including:

  • Secure website connections (HTTPS)

  • Password-protected systems

  • Limited employee access

  • Encrypted electronic communication when possible

No method of online transmission is 100% secure, but we strive to follow industry best practices.

4. Sharing and Disclosure

We may disclose information only in the following circumstances:

A. With Your Consent

We will not release your information to any third party without your permission unless required by law.

B. Legal or Safety Exceptions

We may disclose information if required or permitted by law, such as:

  • Concerns of harm to yourself or others

  • Suspected abuse or neglect

  • Court orders or legal obligations

C. Service Providers

We may use third-party vendors (e.g., scheduling platforms, web hosting, email services). They are required to protect your information and may only use it for the functionality they provide. If HIPAA applies, we maintain Business Associate Agreements (BAAs) with required vendors.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

  • Enhance user experience

  • Improve site performance

  • Conduct basic analytics

You can disable cookies in your browser settings if you prefer.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal information

  • Request deletion of personal data (not applicable to clinical records in many cases)

  • Request restrictions on how your information is used

  • Receive a copy of your health information (if you are a client)

Requests can be submitted to: kmhansen@defylimitscounseling.com

8. Children’s Privacy

This website is not intended for children under 13.
We do not knowingly collect information from minors without appropriate consent.

9. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top will reflect changes.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

Kandie Hansen/Defy Limits Counseling, LLC
Email: khansen@defylimitscounseling.com